The hardest part of the new ADA rule is your documents. We fix them, prove it, and put them back.
The Department of Justice's ADA Title II rule requires state and local government web content, including the PDFs on your website, to meet WCAG 2.1 Level AA. PairedUp remediates agendas, minutes, budgets, and annual reports, verifies every document with automated accessibility testing, and returns each one ready to replace the original at its existing web address.
Everything we need to show you the size of the job is already public. Your team sends nothing to get started.
The deadline is set, and it includes your PDFs.
The DOJ's rule under Title II of the ADA sets WCAG 2.1 Level AA as the standard for government web content and mobile apps. Documents published on your website count. The compliance dates depend on your population:
Cities, counties, and other public entities of 50,000 or more people.
Smaller public entities and special district governments.
There are exceptions, including one for certain archived content, but the exceptions are narrow and a request for an accessible version can still put a document back in scope. Deleting documents to avoid the rule trades a compliance problem for a public records problem.
The widget on your website does not cover your documents.
Most governments already pay for an accessibility tool. Most of those tools stop at the web page. The agendas, minutes, budget books, and annual reports behind those pages are where the failures live, and they are what a reviewer downloads first.
Overlays skip PDFs
Accessibility widgets and overlays modify web pages in the browser. They do not change the documents your site links to, and vendor terms often say so directly.
"Tagged" is not "passing"
In our audits of published government documents, most PDFs that appear tagged still fail automated accessibility testing. A tag tree that exists is not a tag tree that works.
New failures arrive weekly
Agenda systems and department uploads publish new documents every week. Fixing the backlog once does not keep a website fixed.
Fixed documents only count once they are back on your website.
Plenty of vendors will hand your clerk a folder of fixed files and call the job done. We treat publication as part of the work, so the version the public downloads is the version that passes.
Audit
We inventory the documents already published on your website and test them with automated accessibility tooling. You get a prioritized map of what fails and what residents use most.
Remediate
We rebuild the document's structure so assistive technology can read it: real headings, real tables with working headers, described images, and correct reading order. The pages render exactly as they did before.
Verify twice
Every document is checked two ways: PDF/UA machine checks with veraPDF, plus our implementation of Adobe Acrobat's published accessibility rules, the same checker many government offices use. You can re-run either with tools you trust.
Publish back
Each fixed document comes back ready to replace the original at its existing web address, so links, bookmarks, and search results keep working. One click per document for your team, or give us a limited login and we handle the uploads too.
Confirm live
After the swap we re-test the copy actually being served from your website. A document is marked complete only when the public file is the passing file.
Stay fixed
We keep watching your site. New documents are flagged and queued automatically, including the weekly stream from agenda and meeting systems, so the deadline you meet stays met.
Don't take our word for it. Take the test results.
Every document we deliver ships with its before and after results from automated accessibility testing, and your government gets a private status portal: every audited document, what failed, what's fixed, and what's live, ready to hand to a council member, an auditor, or anyone who asks.
Ask us for a private demonstration built from your government's own published documents. We prepare it before we ever meet, at no cost, from public records.
Who we work with
City and county clerks, communications teams, ADA coordinators, and IT directors. The people who own the website, the records, and the deadline.
What we're honest about
Automated testing is necessary but not sufficient. Items that require human judgment, like reading order and color contrast, are part of our review, and we describe our results as exactly what they are: documents that pass the tests we name, verifiable by you.
Zero homework to start
No inventory to compile, no files to send, no procurement packet before you've seen a number. We work from what your website already publishes.
A practical plan for your government's documents.
30 minutes: how big the job really is, what it takes to fix and stay fixed, and how little of your team's time it needs. You'll leave with a straight answer on cost and one clear next step.
Book 30 MinutesPick a time. That's it.